FAQs

Customer Help & FAQ

Before Placing Order

I Want A Flawless Jewelry?

All handcrafted jewelry involves fine manual production, and no industrially produced jewelry is 100% flawless. Materials, textures, and craftsmanship vary by design and brand. Our products are crafted with high-quality materials and fine workmanship, delivering premium appearance and reliable quality for everyday wear.

What Currencies Do You Support?

We support USD, EUR, GBP, AUD, and CAD. You can switch currencies freely at any time.

What's Included In The Package?

Your order will include the purchased jewelry items and standard packaging. We process and ship orders quickly, and you will receive a shipping notification email once your order is dispatched.

Is There Any Return Or Exchange Service?

Yes. We offer clear return and exchange services for eligible orders within a specified period. Please review our detailed Return & Exchange Policy for full terms and conditions.

Do You Offer Discounts?

Shipping costs are calculated based on your delivery location and order items. The exact shipping fee will be displayed at checkout before you complete payment.

What's The Quality Guarantee?

We are committed to providing high-quality, carefully crafted jewelry. Our team selects trusted suppliers and inspects production to ensure premium materials and workmanship. Every item is hand-inspected before shipping. We offer a 100% quality guarantee. If you are unsatisfied, you may request a return, refund, or replacement in line with our policy.

When Placing Order

How Do I Place An Order?

1. Select your favorite items and add to cart
2. Apply available coupons and proceed to checkout
3. Fill in your shipping address and valid email
4. Complete payment. A confirmation email will be sent to you (please check spam/junk folder if missing)

When Can You Ship My Order?

Most orders are shipped within 2–3 business days. During peak seasons or holidays, processing may take up to 5–7 business days. We will notify you of any delays.

When Can I Receive My Order?

We use reliable international shipping for the US, Canada, and most EU countries. Estimated delivery time is 7–18 business days, depending on the product and shipping method selected.

Can You Pack All Of My Items Together?

For multi-item orders, products may be produced and shipped separately. You may receive multiple packages at different times.

Will I Pay Customs Duty?

Most customers do not pay additional duties. We provide low-value declaration for smooth customs clearance. To minimize tax risks, you may select shipping options marked (Incl. Tax) at checkout.

How Do I Track My Order?

Once shipped, you will receive an email with your tracking number (check spam folder if missing). You can track your package at 17track.net/en.

After Shipping

How To Cancel The Order Or Modify The Address?

You may request order cancellation or address changes before shipping by contacting customer service for assistance.

If The Parcel Gets Lost, What Should I Do?

International shipping loss is rare (approx. 0.03%). If confirmed lost, we will immediately offer two solutions: free reshipment or full refund.

If I Don't Receive What I Ordered?

Please verify the tracking number matches your order. Take clear photos of the package label and received items, then contact us. We will respond and resolve within 24 hours.

What If The Product Is Damaged During Delivery?

Please contact customer service promptly with photos of the damage. We will assist with a resolution based on our after-sales policy.

How To Use Purchased Items?

Please follow included care instructions for proper use. For questions during wear, contact customer service for support.