Warranty Policy

Timeless Elegance, Reliable Commitment

All Favorite items are covered by official lifetime limited warranty. We provide free replacement for qualified quality defects under normal wear conditions.

Valid Warranty Exchange Rules

  • Maximum one valid warranty replacement service permitted per single order
  • Free replacement applies only to inherent material and craftsmanship defects including abnormal fading and structural breakage under proper daily usage

Items Not Covered By Warranty

  • Loss or theft of merchandise
  • Damage resulting from accidents, improper use and careless handling
  • Surface scratches, dents and man-made intentional damage
  • Corrosion or damage caused by water immersion, perfume, lotion, sweat and harsh chemical substances
  • Alteration, self-maintenance and repair conducted without official authorization

Warranty Claim Procedures

Please prepare below materials and contact our customer service to submit replacement application:

  • Valid order reference number
  • Clear photos or short videos showing product condition

We reserve legitimate right to decline warranty claims confirmed with improper use, intentional damage or repeated abusive wear behaviors, complying with local consumer protection regulations.